A family took matters into their own hands by removing a large TV from Byju's office premises, as captured in a viral video circulating on social media platforms. Despite making multiple attempts through conventional channels, they were frustrated by not receiving a refund. According to reports, the family initially sought a refund within the stipulated timeframe but encountered various obstacles during the process. After weeks of unsuccessful attempts to rectify the situation through standard communication channels, they resorted to drastic measures, symbolically dismantling the TV unit while vocalizing their grievances to office staff. 

The video, which has amassed significant attention on social media platforms, has generated a plethora of reactions from viewers. Comments range from humorous speculations about the family's post-refund activities to critical assessments of Byju's financial implications from dissatisfied customers.

It underscores the importance of transparent and efficient customer service practices within the ed-tech industry, where trust and satisfaction are paramount in maintaining long-term relationships with consumers. Failure to do so not only risks damaging their reputation but also undermines consumer confidence in the broader ed-tech sector. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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