MakeMyTrip, Oyo under investigation for overcharging
31, Oct 2019, 12:54 PM IST
An Indian regulator has ordered an investigation into allegations that hotel-booking service MakeMyTrip gives special treatment to SoftBank-backed hotel chain Oyo on its platform, stifling competition in the industry. The order follows a complaint from the Federation of Hotel and Restaurant Associations of India (FHRAI), an industry body. Both Oyo and MakeMyTrip allow guests to book hotels through their mobile apps while charging hotels a fee on room revenue, but Oyo also franchises its brand and offers standardised amenities at hotels on its network.