The complaint from the FHRAI also included a long list of other allegations. It said Oyo and MakeMyTrip are hurting competition by offering deep discounts and charging "exorbitant" fees from hotels.
An Indian regulator has ordered an investigation into allegations that hotel-booking service MakeMyTrip gives special treatment to SoftBank-backed hotel chain Oyo on its platform, stifling competition in the industry. The order follows a complaint from the Federation of Hotel and Restaurant Associations of India (FHRAI), an industry body. Both Oyo and MakeMyTrip allow guests to book hotels through their mobile apps while charging hotels a fee on room revenue, but Oyo also franchises its brand and offers standardised amenities at hotels on its network.
